This one’s simple- In light of the recent J.D. Powers Long Term Dependability study, are you more likely to look at different brands?
Tags: jd power, question
Posted in QotD
in most of these quality studies i don’t take the information as the final say on quality issues but do consider this information along with a multitude of other sources before making an informed decision. part of my skepticism is that very little is provided about how the data was obtained, or how it is normalized to correct for bias, model variation, driver use, and so on. without that information the data is suspect and anecdotal at best, imho.
jd power, consumer reports, online forums (this can be valuable, but toxic if you don’t take some/many reports – good or bad – with a “grain of salt”), first-hand (or, even second-hand) experience, periodical reviews (including long-term tests), and a careful personal evaluation of the product BEFORE purchase are all part of the decision process for me. even then, there’s still a risk as even the best products will have those outliers that are not wholly representative of a high-quality product overall.
Yes, I do consider that when I’m in the market for a new vehicle. However, 3 years IMO doesn’t really count as “long term”. Sure it gives you a better idea of issues than a single test drive review, or even a year long log. However, in 3 years the car is new and under full warranty. I’m most interested in what happens when the car is 5 years+. If it’s still holding up and requiring very little maintenance, that’s what I want to know. If it falls apart after the warranty expires, yet still wins the “Long Term Dependability” award, it’s kind of misleading.
Absolutely, if the information is credible I’m interested. I appreciate learning about vehicles from different viewpoints.
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